Technical Support

Technical support is free of charge when you have an active update subscription. You can get technical support from this website or through e-mail.


The following resources are available online:

Frequently Asked Questions

We’ve listed answers to some of the most common questions we receive.


You can browse our user’s guide and reference documentation online.

QuickStart Samples

Want to get started right away? Our QuickStart samples give you ready-to-use code that you can easily adapt to suit your own needs.

Sample Applications

These provide a slightly more elaborate example of how to use our libraries in real world applications

Legacy versions

Go here to download legacy versions of our software.

By e-mail

To get technical support, send e-mail to Please include the details of your programming environment (the language you’re using, etc.) and, if possible, a code snippet that illustrates the problem.